SHIPPING & RETURN POLICY

Shipping

What is the cost of shipping?

We charge Convenience Fee, which comprises –

(a) Platform Fee

Flat platform charges of ₹29, applicable to all customers (including Privet Users) for platform upkeep, on boarding the most stylish brands on the platform and seamless customer experience.

(b) Packaging & Delivery Fee

₹70/- for order value up to ₹499/-

₹20/- for order value above ₹500/- up to ₹999/-

Free delivery for all the orders above ₹1000/- and above ₹149/- for Privet Platinum Users

(c) Additional Fee

Chargeable to the customers with higher return records, to ensure hassle-free return experience, additional cost of logistics and customer support engagement. This additional fee can be chargeable ‘nil’ upon reduction in returns per order.

How long will it take for the order to reach me?

Please refer the product page for estimated shipping and delivery timelines for both domestic and international orders. From the time of order placed, it takes about 5-7 days for domestic orders and 7-10 days for international orders to reach you.

If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.

What can I do if my order dispatch is delayed?

We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at support@mobilenexa.com  and we will try our best to resolve your issues.

My order has been shipped. Can I track it?

For orders within India, once your order has been dispatched, you can track the order from My Order section.

You can track the status of your package 24 hours after your order is dispatched from our warehouse or vendor location

Returns, Refunds, Cancellations and Exchanges

What is the return policy on mobilenexa.com?

Most of our products are eligible for return and replacements for domestic orders. There are some items that are Made to order which are not eligible for returns. The return and exchange policy for every product is clearly mentioned on the product page. Please note that international orders are not eligible for returns or exchanges.

If the product is eligible for return/ replacement, you can raise the return/ replacement request from My Order section in website within 7 days of delivery to request return and replacement. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for return only can be returned/ replaced.

How are returns processed?

Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 3-5 business days after your return request has been received. Once pickup is done, your refund will be initiated from our end.

Can I cancel my order?

You can cancel your order within 24 hours of order through My Order section. You can also write to us atsupport@mobilenexa.com or call us on 1800-266-3333 (Monday to Saturday, 10AM to 7PM).

Mobilenexa.com Fashion reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.

How will I receive the refund for my cancelled or returned product?

In case of prepaid orders, money will be returned to the bank account/ credit/debit card where the payment was made from. For Cash on Delivery orders customers will be required to provide bank details/UPI ID where they would like to receive the refund.

How long does it take to receive a refund for a cancelled order or returned product?

We will process your refund within 3 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been picked up by our courier partner.

Can I return part of my order?

Yes. You can return any products that are eligible for returns within 7 days of delivery. Please do note there are some items that are not returnable or exchangeable.